Customer Service...

How do I place an order?
 
Add the items you wish to purchase to your cart. When you are ready to complete your order you may proceed to checkout. All payments, in stock and backordered, are processed at the time of order. We use Paypal to process payments. Our payment process is quick and secure. You do not need a Paypal account to order. Just enter your credit card information securely via Paypal, then you'll be re-directed to our site to confirm your order.

 

 

Shipping & Returns



All jewelry is handmade to order and will usually ship within 5 business days, however, at times the volume of some orders placed may exceed current materials on hand used to create your unique piece of jewelry. In this case, your order will be given the status of "backordered" and you will receive an email with additional information. Wholesale orders, depending on volume, may take 2-3 weeks to ship. 

 

We offer FREE SHIPPING on all domestic orders. Domestic orders ship via USPS Priority Mail (2-3 days). International orders cost a flat rate of $12 to ship. 

 

We want you to be happy with your purchase. Each piece of jewelry is inspected before shipping, ensuring that it is free of all defects and or damage. If for any reason you are not satisfied with your jewelry, you may send it back and we will gladly exchange it for an item of equal or lesser value than the item purchased. Please email returns@lushjewelry.com within 10 days to receive authorization. The original item must be returned within 14 days of receiving it. Please make sure you insure the package, as we are not responsible for, nor can we offer credit for lost items. Once we have received your item, we will issue a store credit in your name, for the original amount of the purchase (less shipping costs) Store credit will be applied to your next online order. If the total of your next purchase is less than that of your store credit, the balance will remain in your name and will be applied to your next purchase and so on. The customer assumes responsibility for any balance remaining after credit is applied. 

 

Privacy Policy
 
We will not share your information with any third parties.
 
Fraud Protection - Lush Jewelry and lushjewelry.com reserve the right to deny or reject any order due to suspected fraud or illegal activity. If such is the case, we may reject your order or call you at the phone number provided to varify your order and confirm your personal info. This is done for your protection and ours. If any order is cancelled based on suspicion of fraud or illegal activity, any payment received will be returned to the account used to pay for the purchase. 
 
Policy Change - Lush Jewelry and lushjewelry.com reserves the right to amend these policies at any time. Please check back from time to time so you stay up to date and informed on any changes that may have been made.



 

Customer Service

 

 

Lush Jewelry's customer service goal is simple: We are committed to providing our customers total satisfaction, every time. You can reach us via live chat,  phone: (call or text), or email: info@lushjewelry.com 

 

 

Gift Certificates

 

Our E Gift Certificates are for use online, at www.lushjewelry.com only. Once you've purchased your E Gift Certificate, you will receive an email containing the E Gift Certificate in the amount selected and instructions on how to use it. You may then forward the E Gift Certificate to any recipient. 

 

The E Gift Certificate will contain an alphanumeric code for the recipient to enter upon checkout at www.lushjewelry.com. When the recipient places an order, we will deduct the total amount at checkout. In the event the recipient does not spend the full amount of the E Gift Certificate, we will issue a credit in their name, to be used on any future order.  E Gift Certificates and credits expire one year from issuance.

 

Jewelry Care

 

Like all handmade jewelry, each piece of Lush Jewelry is hand-crafted and requires appropriate handling.

 

Our jewelry is made using high quality, 14k gold filled, sterling silver or rose gold filled metal. Still, any handmade jewelry should be handled accordingly and stored in an appropriate setting.

Certain metals can tarnish over time when exposed to chemicals, such as pool and sea water, hair spray, perfume, lotions and even the different PH balance of an individual's skin.

 

Although our jewelry withstands the test of time, we recommend you minimize contact with these chemicals, to increase the longevity of your unique, handmade jewelry.

Lush Jewelry

San Diego, CA

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